Char Broil Quantum Series Stainless Steel 5 Burner Grill with Infared Grates
- Quantum Series Hybrid-Infared patented cooking grates with 620 sq. in. cooking area
- 62,500 BTU cooking system with 5, individually controlled, stainless steel, front to back tube burners with vaporizer bars
- 13,000 BTU flush mount sideburner with lid
- Dual Fuel platfrom allows for easy conversion to Natural Gas with purchase of Char Broil Conversion Kit
- Digital Tank Gauge that measure how much propane is left for grilling
Product Description
* 5 stainless steel burners * Stainless steel infrared cooking grates * Porcelain wire warming rack * Stainless steel lid, and porcelain coated firebox * Stainless steel construction * Double doors * Flush mounted side burner * Tank gauge with control panel display * Dual fuel * Electronic ignition * 62,500 BTU * 13,000 BTU side burner * 620 square inch porcelain wire grates * 220 square inch single swing away * 840 total square inch * 61.3" x 22.3" x 49"
|
Char Broil Quantum Series Stainless Steel 5 Burner Grill with Infared Grates
- Lawn & Patio: 0 pages
- Publisher: Char Broil
- Label: Char Broil
- Studio: Char Broil
- Batteries: 1 AA batteries required
- Average Customer Review:
 based on 3 reviews
- Sales Rank in Garden: #12937
Click on Product Listings for Details!
Avg. Customer Review:
0 of 4 people found the following review helpful:
Customer Rating: 
Summary: Impossible to contact!!!! 2008-10-20
Comment: Based upon the negative reviews I did a Google of "Char-Broil Customer Support" and there are many complaints. Given the complaints, I attempted to contact Char-Broil regarding this grill to discuss a couple of the problems. Their on-line form does NOT work. Nothing happens (Safari or Firefox) when you click the "Finish" button. NOTHING. I tried calling--no one would talk to me since I didn't own the grill. To discuss problems I was told to buy it then call them.
I gave up and will not buy Char-Broil just based on the difficulty of getting through to anyone and getting any answers.
4 of 4 people found the following review helpful:
Customer Rating: 
Summary: Great Experience 2008-09-08
Comment: I bought this grill on a total impulse buy at a local Lowes for $399 during an end-of-season sale this past weekend. I've had it going these past few days a full blast for a good 1/2 hour to 45 minutes and haven't had the knob melting issues like others. It's something that I'll be on the lookout for though....
Otherwise, this has been a fantastic grill for me. I was a bit skeptical of the design while putting it together but fully assembled, it's fairly sturdy.
Cooking is phenomenal. The 'infrared' system is not as gimmicky as it sounds and actually provides an incredibly uniform cooking surface. This is certainly a grill that I will own for a while.
20 of 22 people found the following review helpful:
Customer Rating:
Summary: Generally pleased, but knob issues and no cust svc online 2008-06-25
Comment: We bought this grill about a month ago. Love the way it cooks - hot and fast, great searing capabilities. Cleanup is a little more involved than a regular grated grill, but the cooking quality is worth ten extra minutes of cleaning. It's also a pretty grill. :-)
However... two things we are not happy with.
One: When the grill gets hot (med-high to high) the inside of the knobs melt (they are plastic) and then they spin around and the only way to turn the burners off is to turn off the gas! This SUCKS! I paid $500 for a grill, I don't expect the inside of the knobs to melt the first time we use it.
Two: Tried to send a note to customer service and on the third of four steps required, it shows an error "no results for keyword/sku" or "An error has occurred on this page", so there is no way to contact them online. (I saw many negative comments when I googled "Charbroil customer support", too.. now I know why.)
We will write them a letter and send it via US Mail, but don't appreciate the inconvenience.
UPDATE: I was able to enter my concerns online after shortening my password. (Dunno why that made a difference, but it did.)
|
Char Broil Quantum Series Stainless Steel 5 Burner Grill with Infared Grates
Enlarge View